The Basic Transfer Process

All past due balances must be zero before service can be transferred. In some cases, your request to transfer may be denied if additional information is needed based on the new address. The Representative will inform you when a denial is necessary.

Transferee's First Bill

There is a $30.00 New Account fee added to your first bill. There is an additional $15.00 connection fee.

All customers receive a water bill each month. If you do not receive a monthly bill, you must contact Customer Service immediately. Failure to receive a bill does not relieve the customer of the obligation for payment nor from the consequences of non-payment.


1136 Washington St.
Columbia, SC 29201


(803) 545 3300
24 hours a day
7 days a week