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Welcome to MyCOLASC!

MyCOLASC is an exciting new service request platform for the City of Columbia, SC. This useful, free app empowers residents and visitors to report non-emergency issues to city staff, and then track request status online, from submission to resolution.

Designed to improve communication and service delivery, while making our community a better place, MyCOLASC allows citizens to use mobile phones or computers to pinpoint a location on the map, upload photos, and submit issues about potholes, fallen trees, damaged park equipment, broken streetlights, or other local concerns. For best servicing, and to track updates, register and use your MyCOLASC account today.

IMPORTANT DISCLAIMER: MyCOLASC is a non-emergency reporting system. If the issue you are reporting is a public safety emergency, please call 911. If the issue you are reporting is a water or sewer emergency, please call 803-545-3300.

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Why Use MyCOLASC?

With a number of worthwhile benefits for our community, MyCOLASC is a great service request tool for the city of Columbia. See top reasons for downloading and using the MyCOLASC app below!

Convenience

MyCOLASC allows citizens to report issues at any time, from anywhere, using their smartphones or computers. This means problems can be reported (and resolved) without needing to visit city offices or make phone calls.

Efficiency

The app streamlines the process of reporting and tracking issues, ensuring that requests are directed to the appropriate city department quickly. This leads to faster resolution of problems.

Transparency

Citizens can track the status of their requests in real-time. This transparency builds trust between residents and city officials, as people can see the progress being made on their reported issues.

Enhanced Communication

 MyCOLASC facilitates better communication between residents and the city. Detailed descriptions, photos, and videos provide city workers with the information they need to address issues effectively.

Accountability

The MyCOLASC tracking feature ensures that city departments are accountable for addressing reported issues. This leads to improved services and responsiveness.

Community Engagement

By using MyCOLASC, citizens can actively participate in the upkeep and improvement of our community. This supports resident ownership and responsibility.

How to Use MyCOLASC

Step-By-Step

  1. Download the App or Visit the Website
  2. Create and log in to Your MyCOLASC Account
    • Fill in your details, such as name, and email address, and create a password.
    • Verify your email address to complete the registration process.
    • Use your registered email and password to log on.
  3. Report an Issue
    • On the Homepage, select Request Icon, then Create Request.
    • Select Request Type.
    • Use the map feature to mark the exact location of the issue.
    • Enter Details and Attach a photo of the issue for better clarity (optional but recommended).
    • Click “Submit” to send your request to the City of Columbia.
  4. Track Your Request
    • After submission, you can track the status of your request.
    • Log in to your account and navigate to the “My Requests” section to see updates.
    • Receive notifications about the progress of your request.
    • If needed, you can provide additional information or follow up on your request through the app or website.
  5. Feedback and Support
    • Use the app or website to provide feedback on the service.

Troubleshooting Tips

Unable to log in

Ensure you are using the correct email and password. If you forgot your password, use the “Forgot Password” feature to reset it.

Unable to upload photos or videos

Check your internet connection and ensure the file size is within the allowed limit. Try using a different device if the issue persists.

Map location is not accurate

Ensure your device’s location services are turned on. You can manually adjust the pin on the map to the correct location.

Not receiving updates on my request

Check your notification settings in the app and ensure that email notifications from MyCOLASC are not being sent to your spam folder.

Frequently Asked Questions

How do I access MyCOLASC to submit a request?

To access MyCOLASC, Download the ioS or Android app or visit MyCOLASC Website

Mobile: Download the MyCOLASC app from Apple or Google Play Store.

Web: MyCOLASC.columbiasc.gov

How do I create an account on MyCOLASC?

To create an account, download the app or visit the website, click on “Sign Up,” and fill in your details such as name, email address, and password. Verify your email to complete the registration.

Can I report an issue without creating an account?

Yes, “Some” requests can be submitted anonymously, however, note you will not receive automated updates if you are not logged on when submitting your request.

How do I upload a photo or video when reporting an issue?

When reporting an issue, you’ll see an option to attach files. Click on this option to upload a photo or video from your device.

How can I track the status of my request?

Log in to your account, go to the “My Requests” section, and you will see the status of all your submitted requests. Anonymously submitted requests cannot be tracked.

What types of issues can I report through MyCOLASC?

You can report a wide range of issues, including potholes, graffiti, streetlight outages, broken playground equipment, and more.

Is my personal information secure?

Yes, MyCOLASC takes user privacy and data security seriously. Your personal information is protected and only used for processing service requests.

How long does it take for an issue to be resolved?

The time to resolve an issue varies depending on the nature of the problem and city resources. You can track progress and receive updates through the app.

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