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CITY OF COLUMBIA
 

Annual Report

 

DEMAND

2016 Annual Report  
Total Calls Processed 1,122,589
Total Calls for Service Dispatched 459,551
Average Calls for Service Processed in 24 Hour Period 3,075
Average Calls for Service Dispatched in 24 Hour Period 1,259
Total Population Served  407,051

 

EFFECTIVENESS / EFFICIENCY

2016 Annual Report  
Number of Complaints  49
Average Time to Answer 911 Calls  5 Seconds
Average Time to Answer 7 Digit Calls  6 Seconds
Average Receive to Dispatch Priority 0/1 Calls  1 Minute 10 seconds
Number of Staff with Professional Certifications  94

 

For questions or concerns, call Director Kimberly Gathers at (803) 988-8005

Columbia-Richland 911 Communications
1800 Laurel Street
Columbia, SC 29201
Business phone: (803) 988-8005
Fax: (803) 255-8139

 
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